Terms of Use

These Terms of Use (“Terms”) govern your use of Rendervis (“we”, “us”, “our”, or “Developer”), operated by Emanuel Wiplinger / Wiplinger. By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Definitions

• Service means Rendervis at rendervis.com and related domains, including the website, web app, APIs, and associated infrastructure.
• Software means the hosted tools for creating, editing, publishing, and sharing interactive 3D experiences, including AI image and video features.
• User means any person or organization using the Service.
• User Content means files and materials you upload or provide (for example 3D models, images, text, logos, and project settings).
• Hosted Content means published or publicly accessible experiences and related assets derived from User Content and served through the Service.
• Outputs means images, videos, and other generation results created for your workspace through the Software.
• Project Pack means a one-time purchase that unlocks a project with defined Space allowances, credit grants, and feature entitlements (for example Single Space or Full Project). Current packs appear in the Software and on the pricing page.
• Credits means prepaid units of Software usage for AI generations and related paid features. Credits are not cash.

2. Acceptance and authority

By creating an account, buying a Project Pack or credits, or otherwise using the Service, you accept these Terms. If you use Rendervis on behalf of a studio, company, or other organization, you confirm that you have authority to bind that organization, and “you” includes that organization.

3. The Service

Rendervis is a hosted software service for creating, publishing, and sharing interactive 3D architectural and product experiences, including accompanying AI images and videos.

Depending on your purchases and entitlements, the Software may include uploading 3D models, authoring camera views and hotspots, generating images and videos with AI, publishing public pages, embedding those pages, applying branding, inviting workspace members, and viewing usage analytics.

Public pages can be visited without an account. Using the Software itself requires an account and, except where we say otherwise, a paid Project Pack or other paid entitlement.

Features, models, credit costs, pack limits, and available offerings may change as we develop the product. Current packs and prices appear in the Software and on the pricing page.

4. Not professional advice

Rendervis is a visualization and presentation tool. It is not an architecture, engineering, surveying, planning, or product-design practice.

Outputs and Hosted Content are illustrative. They are not construction documents, surveys, permits, manufacturing specifications, or a substitute for a licensed professional. We do not guarantee photorealism or technical accuracy of dimensions, materials, product performance, or site conditions.

You remain responsible for your designs, client presentations, published pages, and compliance with laws and professional duties that apply to you.

5. Eligibility

You must be at least 16 years old, or the minimum age required in your country if higher, to use the Service. To buy a Project Pack or credits, you must have the legal capacity to enter a contract (typically 18).

6. Accounts and workspaces

You need an account to use the Software. You may sign in with email or Google. Protect access to your account. You are responsible for activity under your account.

Workspaces (shown in the product as a company or workspace) hold projects, files, Hosted Content, billing, and credits. Members can access that workspace’s content according to their role. Where available, you may invite additional members by email.

• You can delete individual projects in the Software.
• You can delete your account in Settings. Deleting your account also deletes workspaces you own and the files stored for them.

7. Project packs, credits, and payments

Paid access is sold primarily as one-time Project Packs and, where offered, one-time credit top-ups. Current prices, Space allowances, credit grants, and feature entitlements are shown in the Software and on the pricing page. Payment is processed by Polar, which may act as merchant of record for tax and invoicing. Purchases are also subject to Polar’s terms. Prices may be shown in euros or US dollars.

Unless we expressly offer a subscription, Project Packs are one-time purchases. Buying a pack does not create an ongoing paid hosting subscription unless we later offer and you separately purchase such a product.

Credits are a prepaid unit of Software usage, not cash.

• Credits included with a Project Pack and purchased credit top-ups can be spent while your account remains active and the relevant project entitlement remains available, subject to these Terms and any expiry shown at purchase.
• Purchased credit top-ups are valid for 30 days after purchase unless a different period is stated at checkout.
• Credits are consumed when a generation starts. If a job fails because of a platform error on our side, we refund those credits. We do not refund credits, Project Pack fees, or other charges because you dislike, reject, or are dissatisfied with an Output, AI render, video, or a 3D object created from a PDF or other upload.
• Credits are not redeemable for money except where law requires.
• Fees are non-refundable except as required by law or where we grant a refund at our sole discretion. Dissatisfaction with generative or conversion results is not a basis for a refund.

Where you are an EU consumer, you may have a 14-day withdrawal right for distance contracts. If you ask us to start the Service immediately, you acknowledge that you lose that right once performance has begun, to the extent permitted by law.

We may change prices, packs, credit costs, or limits. Changes do not automatically alter entitlements already purchased, except as described in these Terms (including hosting, fair use, and discontinuation).

If payment fails, is reversed, or is charged back, we may suspend, limit, or remove access to the Software, Hosted Content, credits, or related entitlements until the issue is resolved.

8. Hosting, access, and removal of Hosted Content

Hosting period not guaranteed

We do not promise that Hosted Content, published pages, embeds, public links, or any project will remain online forever, for any minimum period, or on any particular technology stack. Any description of hosting as “ongoing”, “included”, “indefinite”, or similar does not guarantee availability for any period.

Hosting is provided at our discretion and remains subject to our technical, commercial, operational, legal, and security requirements. We may later introduce paid hosting plans, change hosting rules, migrate technologies, or discontinue hosting for some or all content. We will decide that later and may revise our approach at any time.

Right to suspend or remove Hosted Content

We may suspend, restrict, hide, archive, or permanently delete Hosted Content or related access at any time, without liability, including if:

• you fail to meet payment obligations;
• the Hosted Content is inaccurate, misleading, inappropriate, or outdated;
• continued hosting may infringe third-party rights or legal obligations;
• we change, migrate, or discontinue the Service or its technology;
• hosting presents a commercial, security, operational, or technical risk;
• usage is inconsistent with fair use or creates disproportionate load; or
• the content no longer meets our brand, quality, or experience standards.

No liability for removal or unavailability

To the maximum extent permitted by law, we are not liable for any loss resulting from suspension, unavailability, migration, or removal of Hosted Content, public links, embeds, or related features. You are responsible for keeping your own copies of User Content and any Outputs you need.

Discontinuation

If we discontinue the Service or a material part of it, Hosted Content may cease to be available. No refunds or compensation are owed except where mandatory law requires otherwise.

9. Published experiences and public pages

You can publish a project as a public 3D experience. Published pages, company listings, cover images, logos, descriptions, hotspots, models, and pinned media are visible to anyone with the link. Where your entitlement allows, you may also embed a published experience on another website.

Publishing is your choice. You are responsible for what you publish, including that you have the rights to show the model, images, video, branding, and text to the public. Unpublishing or deleting a project removes public access from Rendervis pages, subject to caches, backups, and third-party copies we do not control. We cannot control copies, caches, or embeds on other sites.

Changing a company handle or project slug breaks existing public links. Embeds that still point at the old path will stop working.

10. Branding

Unless an entitlement expressly allows otherwise, we may show a Rendervis badge or similar attribution on published experiences.

11. Your content and licence

You retain the rights you already have in User Content. Uploading User Content does not transfer ownership of that content to us.

By uploading User Content, you warrant that you have all rights needed to upload it and to grant the licence below, including rights from any third-party designer, studio, client, or rights holder.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, convert, adapt, display, transmit, and otherwise use User Content solely to operate and provide the Service, including sending material to AI and infrastructure providers as described in the Privacy Policy, and including making Hosted Content available for viewing by third parties when you publish or share it.

If you publish User Content, you also grant us a licence to make it publicly available on Rendervis URLs, on any connected custom domain, and through embeds you create, until you unpublish or delete it, the workspace is closed, or we suspend or remove it under these Terms.

User Content is used as provided. We are not responsible for detecting, correcting, validating, or resolving inaccuracies in User Content. Inaccuracies in User Content may appear in Hosted Content and Outputs.

You must not upload content that infringes intellectual property rights, contains malware or harmful code, violates law, or is abusive, offensive, or inappropriate. We may remove User Content and associated Hosted Content at our discretion.

12. Outputs and generative results

Subject to these Terms and third-party rights, we assign to you whatever rights we have in Outputs generated for your workspace. That does not include our software, workflows, prompts, the Rendervis name, Hosted Content platform technology, or third-party map, model, or font data.

AI renders, AI videos, and 3D objects created from PDFs or other uploads (including any PDF-to-3D or similar object-creator features) are generative or automated results. We do not guarantee that you will like them, that they will match your expectations, that they will be accurate, complete, usable for a particular project, or that they will be suitable for client presentation or commercial use.

There is no refund of Project Pack fees, credits, or other charges because you are dissatisfied with those results. Credits are only refunded when a job fails because of a platform error on our side, as described in section 7. You are responsible for reviewing all Outputs and converted 3D objects before you use them commercially, show them to a client, or publish them.

13. Privacy

Our Privacy Policy explains how information is handled, including information about visitors to published pages.

14. Limits and fair use

Each Project Pack and entitlement may limit Projects, storage, published experiences, AI options, embeds, custom domains, branding, seats, and other features. Current limits appear in the product. If you exceed a limit, we may block new uploads, generations, publishes, invites, or public access until you are back within the entitlement or you purchase an appropriate pack or top-up.

The Service, including AI-powered tools and generation features, is subject to reasonable and fair use. You must not:

• use the Service in a manner that is excessive, abusive, automated, exploitative, or commercially unreasonable;
• use one Project Pack, Space allowance, or entitlement across multiple unrelated projects or properties except as expressly allowed;
• attempt to circumvent usage limits, technical restrictions, pricing structures, or account controls; or
• resell, redistribute, share accounts, or provide third-party access to the Service except where we expressly authorise it.

Where we reasonably believe usage is inconsistent with intended product use, creates disproportionate infrastructure or operational load, or negatively impacts the Service or other users, we may monitor usage, impose limits, require a different commercial arrangement, suspend or restrict features, or terminate access.

Any reference to “unlimited” does not grant unrestricted, excessive, abusive, automated, enterprise-scale, or commercially unreasonable use.

15. Acceptable use

You agree not to copy or resell the Service except as specified by law, overload or scrape the Service, interfere with billing or credits, reverse engineer the Software except where mandatory law allows, or use the Service to violate the law or another person’s rights.

You also agree not to publish or embed content you do not have rights to, impersonate another person or company, use published pages as a general file host, or attempt to bypass pack or credit limits.

We may suspend or terminate access or unpublish pages if we reasonably believe these rules are broken.

16. Third-party services

The Service relies on third parties, including Vercel, Neon, Cloudflare, Polar, Resend, fal.ai, and Google. Those services have their own terms. We are not responsible for their outages, model changes, payment decisions, or licenses we do not control.

17. Intellectual property

The Service, including software, design, interface, workflows, conversion and hosting technology, and the Rendervis name, is owned by the Developer or our licensors. These Terms do not transfer that ownership to you.

Ownership of User Content, including your original source files and underlying designs, remains with you. We are under no obligation to provide extractable platform files, internal processed formats, or Hosted Content data packages to you. Hosted Content is accessible only through the Service using technologies we select.

Feedback you send us may be used without restriction or compensation, unless we agree otherwise in writing. This does not give us ownership of your User Content.

18. Your responsibility and indemnity

You are responsible for claims arising from User Content you upload or publish, Hosted Content derived from it, and Outputs you use or distribute, including claims that they infringe someone else’s rights or are shown to visitors without permission. To the extent permitted by law, you will defend and indemnify us and our officers, employees, agents, and affiliates against those claims and related losses and expenses. This does not require you to indemnify us for our own willful misconduct, and it does not limit mandatory consumer rights.

19. Disclaimer of warranties

To the maximum extent permitted by law, the Service and Hosted Content are provided “as is” and “as available” without warranties of any kind, including that they will be uninterrupted, accurate, complete, secure, error-free, photorealistic, fit for a particular purpose, or available for any particular period.

In particular, we do not represent or guarantee that:

• use of the Service or Hosted Content will be secure, timely, uninterrupted, or error-free;
• the Service or Hosted Content will meet your requirements or expectations;
• errors or defects will be corrected; or
• third parties will not gain unauthorised access to User Content or Hosted Content.

If you are an EU consumer, this section does not limit mandatory rights that cannot be waived.

20. Limitation of liability

Nothing in these Terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, or mandatory consumer protection rights.

Subject to that, we will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, clients, or reputation, or reliance on Outputs or Hosted Content, or for loss arising from suspension, removal, or unavailability of hosting.

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the fees you paid to us for the Project Pack or credits giving rise to the claim in the twelve months before the claim arose.

21. Changes to the Service or Terms

We may update, suspend, or discontinue the Service or parts of it, including hosting, packs, features, and credit costs. We may also update these Terms. If changes are material, we will provide notice where required. Continued use after updated Terms take effect means you accept them.

22. Termination

You may stop using the Service at any time and may delete your account in Settings as described in section 6.

We may suspend or terminate access if you violate these Terms, fail to pay, use the Service unlawfully, harm the Service or other users, or if we discontinue the Service.

After termination, licences we granted you end, except that you keep rights in your User Content and assigned Outputs as described above. Public pages for a closed workspace are taken down. Sections that should survive continue to apply. We may retain billing records as required by law.

23. Assignment, waiver, and severability

You may not assign these Terms without our prior written consent. We may assign or subcontract our rights or obligations without notice.

Failure to enforce a provision is not a waiver. If any provision is held invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary or deemed deleted, and the remaining provisions continue in full force and effect.

24. Geographic availability and governing law

The Service is operated from Austria. We do not promise it is available or appropriate in every country. You are responsible for complying with laws that apply to you.

These Terms are governed by the laws of Austria, excluding its conflict-of-law rules. Courts in Austria have jurisdiction, unless mandatory law gives you the right to sue in another forum. If you are an EU consumer, you also keep the mandatory protections of the country where you live.

25. Contact

For questions about these Terms, contact:

• Email: emanuel@rendervis.com
• Developer: Emanuel Wiplinger
• Service: Rendervis (rendervis.com)
• Address: Dannerweg 2, 4040 Linz, Austria

26. Acknowledgment

By using the Service, you acknowledge that you have read, understood, and agree to these Terms.